Can I get a refund on an App Store subscription?

You can ask at reportaproblem.apple.com. Apple says some purchases might be eligible, and that eligibility varies by country or region, so a refund is not guaranteed.

How long does a Google Play refund take?

Google says you usually get a decision within a day, and it can take up to four days. After 48 hours, it suggests contacting the app's developer.

Can I get my Amazon Prime fee back?

Amazon UK says paid members who have not used any Prime benefits are eligible for a full refund. Using only Prime delivery may mean a partial refund, and using Prime Video, Prime Music or Prime Gaming means no refund.

Get a refund for a forgotten subscription

If a subscription renewed before you remembered to cancel, it is worth asking for the money back. A refund is not guaranteed, and the rules differ by platform and country. Each platform has its own route, and acting quickly helps.

Updated 5 November 2026

First, stop the next charge

Cancel the subscription before you ask for a refund, so it does not renew again while you wait. Apple's refund page sends you to a separate page to cancel, so do both. Our platform guide shows where to cancel on Apple, Google Play, PayPal and Amazon.

Where to cancel on each platform

Apple

Apple says some purchases might be eligible for a refund, and that eligibility can vary by country or region. You cannot ask while the charge is still pending. After you submit, Apple says to wait 24 to 48 hours for an update. If the site does not offer a refund, you can contact Apple Support.

Sign in at reportaproblem.apple.com.
Choose I'd like to, then Request a refund.
Choose the reason, select the subscription, then submit.

Google Play

After you submit, Google says you usually get a decision within a day, though it can take up to four. If it has been more than 48 hours since the purchase, Google suggests contacting the app's developer, who can refund under its own policies. Google says past subscriptions generally cannot be refunded, with some exceptions, but an unused prepaid plan can be.

Go to play.google.com and click your profile picture.
Open Payments & subscriptions, then Budget & order history.
Find the order, click Report a problem, choose the option that fits, and say you would like a refund.

Amazon

Prime: Amazon UK says paid members who have not used any Prime benefits are eligible for a full refund when they cancel. If you have only used Prime delivery, you may get a partial refund. If you have used Prime Video, Prime Music or Prime Gaming, you are not eligible.
Prime Video add-ons: when you unsubscribe, you may be offered a refund. If you accept it, the cancellation takes effect straight away.
Software subscriptions: some publishers allow a full refund if you cancel within a grace period, shown on the product page. Part refunds for the unused rest of a billing period are not available.

PayPal and card payments

PayPal says contacting the seller is usually the best way to sort out a problem. Find their details by opening the payment in your Activity. If that fails, you can open a dispute in the Resolution Centre within PayPal's time limit, and escalate it to a claim within 20 days. PayPal also asks you to check that an unfamiliar charge is not an automatic payment or a family member's purchase first.

In the US, the FTC says that if you are charged without your consent and the company will not refund you, you should dispute the charge with your card company right away, then follow up in writing. A renewal you agreed to and then forgot is not the same as a charge without consent, so ask the company first. In the UK or EU, ask your card provider what it can do.

If you signed up in the last 14 days

In the UK and EU, you can usually cancel a service bought online within 14 days of the day you agreed to it, with no reason needed. You can lose that right for digital content, such as streaming, if you agreed to start straight away and accepted that you would lose it. The 14 days run from the day you agreed to the contract. Our UK and Europe guides explain more.

How to ask

Ask as soon as you notice the charge.
Say when you meant to cancel, and that you have not used the service since it renewed, if that is true.
Keep the receipt, the cancellation email and any replies. The FTC says records like these can help prove you are owed a refund.
Be polite and stick to the facts. Ask what the company can offer if a full refund is not possible.

Next time, hear about it first

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Questions

Can I get a refund on an App Store subscription?: You can ask at reportaproblem.apple.com. Apple says some purchases might be eligible, and that eligibility varies by country or region, so a refund is not guaranteed.
How long does a Google Play refund take?: Google says you usually get a decision within a day, and it can take up to four days. After 48 hours, it suggests contacting the app's developer.
Can I get my Amazon Prime fee back?: Amazon UK says paid members who have not used any Prime benefits are eligible for a full refund. Using only Prime delivery may mean a partial refund, and using Prime Video, Prime Music or Prime Gaming means no refund.
Should I ask my bank for a chargeback?: Ask the company first. The FTC suggests a card dispute when you are charged without your consent and the company will not refund you. PayPal asks you to contact the seller before opening a dispute.