How can we help?
Answers to the common questions. If yours is not here, email us.
Getting started
- What is the quickest way to fill my list?
- Upload one recent card statement as a PDF or CSV. It shows most of what you pay for in one go. Then forward receipts or connect Outlook, so your list keeps up by itself.
- Why do I need a card to start?
- Each trial runs real AI on your receipts, so a card keeps it to one per person. Nothing is charged during the 14 days, and we email you 3 days before it ends.
- Where is my forwarding address?
- It is on the Import page. Each account has its own private address, so keep it to yourself.
Forwarding from Gmail and other email
- How do I forward receipts from Gmail?
- On a computer, open Gmail settings, then Forwarding and POP/IMAP, and add your private address. Gmail sends a confirmation, which appears on your Import page. After you approve it, create a filter that forwards receipts. The Import page has the exact steps.
- Gmail says the forwarding address is not confirmed
- Open the Import page in Subscriptrack. The confirmation Gmail sent shows there, with its link or code. Refresh the page if it has only just been sent.
- Can I forward from any email provider?
- Yes. Forward single receipts by hand, or set an auto-forward rule if your provider offers one. Your private address accepts mail from any account you use.
- I forwarded a receipt and nothing appeared
- Give it a minute, then open Import to see its status. If it says ignored, we could not find a subscription in it. Check that you sent it to your private address, and forward the original email, not a screenshot in a new message.
Connecting Outlook
- Which Outlook accounts work?
- Personal Outlook and Hotmail accounts work. Some work and school accounts cannot connect, because their administrators block new apps. Use forwarding for those.
- What do you read in my inbox?
- Only messages that look like receipts, invoices or subscription notices. Other mail is skipped and never stored. You can disconnect at any time on the Import page.
- A receipt in my Junk folder was missed
- We skip Junk and Deleted Items. Move the receipt to your inbox, or forward it to your private address.
Wrong or missing subscriptions
- A subscription is wrong
- Open it and edit the name, price or dates. Your changes are kept when later receipts arrive.
- One import made a mess
- On the Import page, open that import to see exactly what we read from it. You can undo it or read it again.
- The same subscription appears twice
- We suggest likely duplicates on your list. Merge them, and later receipts go to the one you kept.
- Something is missing
- Not every service sends a receipt. Upload a statement that covers it, or add it by hand.
Alerts and calendar
- How do I change my alerts?
- In Settings, turn renewal, trial and price alerts on or off, and choose 1, 3 or 7 days' notice, sent as they come up or in one weekly digest.
- How do I stop tips and summaries?
- Turn them off in Settings, or use the link at the bottom of any of those emails. Alerts you chose keep coming.
- How do I add renewals to my calendar?
- On the Calendar page, create your private link and add it to Google Calendar, Outlook or Apple Calendar. Anyone with that link can see your renewals, so you can reset it there too.
Billing and refunds
- How do I cancel Subscriptrack?
- Open Billing, choose Manage billing, then cancel. It takes a minute. You keep access until the end of the period you paid for.
- Can I switch to yearly?
- During a monthly trial, Billing offers a switch with nothing charged until the trial ends. After that, email hello@subscriptrack.com and we will help.
- How do I get a refund?
- Email hello@subscriptrack.com within 30 days of your first monthly or yearly payment and we refund that payment and end your plan. The 30-day pass is not covered. Your legal rights are not affected.
- Do you cancel other subscriptions for me?
- No. You cancel directly with the company. We give you links and steps for 198 services, and a general guide for the rest.
Your data
- Do you need my bank login?
- No. We never ask for it and never connect to your bank.
- How do I download my data?
- In Settings, under Your data, download your list as a CSV or everything as JSON.
- How do I delete my account?
- In Settings, choose Delete account. Your data is removed from live systems straight away, and any plan is cancelled.
Still stuck?
Email hello@subscriptrack.com. For cancelling something else, see the cancel guides.