How to cancel The Times

Cancel directly with The Times. Stopping your card payment does not end the contract, so you could still owe money.

Steps

In the UK, call Customer Services free on 0800 018 5177; in Ireland, call 1800 949 687
Lines are open 8am to 7pm Monday to Friday, and 8am to 4pm at weekends and on bank holidays (UK time)
Have ready the subscription pack you want to cancel, and your name and address
Outside the UK and Ireland, cancel through Live Chat at thetimes.com/help or call 0044 207 711 1527, charged at international rates
For a digital subscription or a print subscription by delivery, contact them at least 2 days before your next billing date, or you pay one more bill
For a voucher book subscription, call at least 15 days before your 13-week voucher book ends
Within 14 days of starting, phoning confirms the cancellation instantly; you can also email care@thetimes.com from your registered email address
If you subscribed through the App Store or Google Play, cancel there: on iPhone, open Settings, tap your name, then Subscriptions; on Android, open Play Store, tap your profile icon, then Payments & subscriptions, then Subscriptions
App store subscriptions renew unless auto-renew is turned off at least 24 hours before the current period ends

Notice period

Terms say digital and delivered print subscribers must contact them at least 2 days before the next billing date, and voucher subscribers at least 15 days before the voucher book ends. You can cancel within 14 days of the start for a refund of your payments, but access and sign-up benefits stop. After 14 days the first payment is not refunded.

Checked November 2026. Read The Times's terms

Paying through Apple or Google?

If you signed up in an app, cancel in that store instead: Apple or Google Play.

Before you finish

Check your next billing date, so you cancel in time.
Keep the cancellation confirmation, and check your statement after the end date. If you are charged again, ask for a refund.
Save or export anything you want to keep from your account.

Charged after cancelling, or stuck?

Contact The Times through its own help and contact page, and keep your cancellation confirmation to show them.

Need it in writing?

If The Times asks you to email, or you want a record, copy this and fill in the parts in brackets. Send it from the email on your account, and keep a copy.

Subject

Cancellation of my The Times subscription

Hello,

I am ending my The Times subscription. Please confirm in writing that it is cancelled, and stop all further payments.

My account details:
Account email: [the email on your account]

Please reply to confirm the date the cancellation takes effect.

Thank you,
[your name]

Your rights when cancelling

Consumer Contracts Regulations 2013, regulation 29 (legislation.gov.uk)You may cancel a distance or off-premises contract in the cancellation period without giving a reason.
Consumer Contracts Regulations 2013, regulation 30 (legislation.gov.uk)For services and digital content, the period ends 14 days after the day the contract was entered into.
Directive 2011/83/EU on consumer rights, consolidated text as amended in 2019 (EUR-Lex)Articles 9 and 11: 14 days to withdraw, counted for services from the day the contract was concluded, by any unequivocal statement. Article 14(3): a proportionate payment for a service started at your request. Article 16(m): exception for digital content once supply starts with your prior express consent, your acknowledgement that the right is lost, and the trader's confirmation.
FTC: Getting in and out of free trials, auto-renewals and negative option subscriptionsKeep a copy of your cancellation request, check your statements afterwards, and dispute a charge you did not agree to with your card issuer.

With an account, we fill this in with your plan, price and dates, and write a refund request if you are charged after cancelling. This is general information, not legal advice.

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Subscriptrack is not affiliated with The Times. Steps can change, so check The Times's own help pages. We do not cancel for you.